Privacy policy
Last updated: September 16, 2026
This policy explains how Shock Epoxy Coatings LLC handles information collected through our website and in connection with inquiries, estimates, and flooring services.
Information you provide
Shock Epoxy Coatings LLC collects information you provide when you request an estimate, contact us, schedule a visit, or work with us on a flooring project. This may include your name, email address, phone number, project address, type of space, approximate floor area, project preferences, photographs, and the messages or documents you choose to share.
When you become a customer, our project records may also include estimates, agreements, scheduling details, invoices, payment records, and service or warranty communications. Please do not send payment-card numbers or other sensitive financial information through the website’s general contact form.
Website information, cookies & analytics
Our website and hosting services may collect technical information such as your IP address, browser and device information, pages visited, referring pages, and access times. Cookies and similar technologies help operate the website, support security, and understand how visitors use it.
We use Google Analytics through MonsterInsights to measure website activity. Google may receive information about your visit and use cookies or similar identifiers. Learn more about how Google uses information from sites that use its services. Google also offers an Analytics opt-out browser add-on.
Our contact form uses Google reCAPTCHA to help detect spam and automated submissions. This service processes technical and interaction information to help distinguish genuine visitors from automated activity. For information about Google’s services, see Google’s Privacy Policy.
You can manage or delete cookies through your browser settings. Blocking some cookies or scripts may affect website features, including forms.
How we use information
We use information to respond to inquiries, evaluate your project, prepare and send estimates, schedule visits and installations, communicate about selections and project progress, process business records, and provide service or warranty support.
We also use information to maintain and improve the website, understand visitor activity, prevent spam and misuse, and meet legal and recordkeeping obligations. We may use your contact information for follow-up messages, review requests, or promotional communications, subject to applicable consent requirements and your choices.
Email, calls & text messages
We may communicate by phone, email, or text about your inquiry or project, including estimate appointments, quotes, scheduling, and follow-up. A privacy policy is not a substitute for any consent required for marketing messages.
To stop promotional emails, use the unsubscribe option where provided or email info@shockepoxy.com. To ask us to stop text messages, reply STOP or contact us directly. You may also contact us to update your communication preferences. Essential project communications may still be needed through another agreed channel.
Text-message frequency varies with your inquiry or project. Message and data rates may apply under your mobile plan. For help, contact us at (585) 433-5420.
When information is shared
We do not sell, rent, or lease our customer lists to third parties.
We share information as needed with service providers that support our business, such as website hosting and form services, customer-management and scheduling systems, email and text delivery, document storage, project documentation, accounting, and payment processing. Analytics and spam-prevention providers also process website information as described above.
We may disclose information when required by law or legal process, or when reasonably necessary to protect our rights, investigate misuse, resolve disputes, or protect people and property.
Retention & security
We retain information for the purposes described in this policy, including responding to inquiries, carrying out projects, maintaining service and warranty records, and meeting accounting, legal, or dispute-resolution needs. Retention depends on the type of information, our relationship with you, and applicable requirements.
We take reasonable steps to protect personal information. The website uses HTTPS to encrypt information in transit. No website, storage system, or method of transmission can be guaranteed completely secure.
Your choices & privacy requests
You can ask to access, correct, or delete personal information by contacting info@shockepoxy.com or calling (585) 433-5420. We may need to verify your identity before acting on a request.
We review requests under applicable law. Some information may need to be retained to complete your project, support warranty obligations, maintain required business records, protect security, or address legal matters. Any additional rights you have depend on the laws that apply to you and to our business.
Links to other websites
Our website may link to social media, product information, payment services, or other third-party websites. Their privacy practices are governed by their own policies. Review those policies before providing information through another service.
Children’s privacy
Our website and flooring services are intended for adults arranging residential or commercial projects. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and address it.
Updates to this policy
We may update this policy when our website or business practices change. The date at the top identifies the latest revision. Where required by law, we will provide additional notice or obtain consent for relevant changes.
Contact us
Shock Epoxy Coatings LLC
Victor, New York
Email: info@shockepoxy.com
Phone: (585) 433-5420
Please include “Privacy request” in your email subject so we can identify your request.